Privacy Policy

1. Introduction

CanvasPDF ("we", "our", or "us") is a product of TelVex Digital Solutions. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our document processing platform.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, and authentication details when you create an account.
• Uploaded documents: Files you upload for processing, conversion, or AI analysis. These are stored according to your selected storage mode (device or cloud).
• Usage data: Information about how you interact with our platform, including features used, job history, and activity logs.
• Contact form submissions: Name, email, and message content when you reach out to us via our contact form.

3. How We Use Your Information

• To provide and maintain our document processing services
• To process AI-powered features such as summarization, data extraction, and chat
• To communicate with you about your account, updates, and support requests
• To monitor and improve platform performance and user experience
• To detect, prevent, and address technical issues or fraudulent activity

4. Data Storage and Security

You can choose between device-local storage and cloud storage for your documents. When cloud storage is selected, files are encrypted in transit and at rest. We use industry-standard security measures including encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time. Documents stored in device-local mode are not retained on our servers.

6. Third-Party Services

We may use third-party services for authentication, payment processing, and AI computation. These providers have their own privacy policies, and we encourage you to review them. We do not sell your personal data to third parties.

7. Your Rights

• Access your personal data and request a copy
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Withdraw consent for data processing at any time
• Lodge a complaint with a supervisory authority

8. Cookies

We use essential cookies to maintain your session and authentication state. We do not use tracking cookies for advertising purposes. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or visit our contact page.